By Keith Laing, The Hill 1/22/2013
The company said Wednesday that it has installed "hearing loops" on customer-interaction points at its stations in New York and Washington, D.C. The equipment allows passengers to connect hearing aids to them in order to receive enhance audio that eliminates background noise.
Amtrak CEO Joe Boardman said it was important for Amtrak to make it easier for passengers with hearing issues to maneuver around its stations.
"Amtrak strives to improve service to all our customers and using technology to better communicate with passengers with hearing loss is the right thing to do," Boardman said in a statement.
Distributed 2013 by Northern Virginia Resource Center for Deaf and Hard of Hearing Persons (NVRC), 3951 Pender Drive, Suite 130, Fairfax, VA 22030; www.nvrc.org; 703-352-9055 V, 703-352-9056 TTY, 703-352-9058 Fax. Items in this newsletter are provided for information purposes only; NVRC does not endorse products or services. This news service is free of charge, but donations are greatly appreciated.