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Southwest Airlines to Offer Closed Captioning on Wireless Inflight Entertainment

Captioning to Begin in Early 2014

By Mary Kirby, Runway Girl Network 11/21/2013

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NEWPORT BEACH: Southwest Airlines will be among the first carriers in the United States to introduce closed captioning to its wireless video entertainment product when the low-cost giant rolls out CC in early 2014.

The move will come as welcome news to the many deaf and hard of hearing (HoH) passengers who have been calling on airlines here and abroad to offer CC on in-seat and wireless IFE systems.

Airlines that have been slow to offer CC – together with content creators and suppliers – may feel further pressure to take action because Southwest is taking the lead on the wireless front. United Airlines in 2011 announced availability of CC on the live television systems installed on its Continental Airlines Boeing fleet.

“We’re working with Major League Baseball Advanced Media, which delivers our TV and video to the aircraft and they have to implement [CC] on their end. They’ll do all our video, both live and cached,” Southwest manager inflight product development Angela Vargo told Runway Girl Network today on the sidelines of the APEX Technology Committee conference in Newport Beach, California.

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