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Metro is continuously working to create a better bus service for you and your clients. Metro is proposing service changes to select bus routes based on input from customers and the region.

Please take a moment to review the attached flyer (English and Spanish on reverse) to see if a bus route that serves your clients will be impacted. You can print the 2-sided flyer directly or let me know how many you would like for me to send to your organization.

Information is also available online at: Select your jurisdiction for details.

DOWNLOAD - BetterBus flyer English-Spanish




Verizon ASL Customer Service for the Deaf Video

This short video describes Verizon's services for the deaf and hearing-impaired with a twist -- it's in American Sign Language, and is captioned for the hearing. To contact the Verizon Center for Customers with Disabilities by videophone, dial 508 251-5301

Watch ASL Video on youtube



Specialized 9-1-1 text service now available



MARCH 23, 2014

E-Comm, the 9-1-1 answer point serving Metro Vancouver, Sunshine Coast and other parts of southwest B.C. has launched Canada’s first Text with 9-1-1 (T9-1-1) service for members of the deaf, hard-of-hearing and speech impaired (DHHSI) community, in conjunction with its emergency-service partners.

The specialized text messaging system means any DHHSI person in E-Comm’s service area who has pre-registered their cell phone for the service will be able to communicate with police, fire and ambulance call-takers in case of emergency. ...continue reading "Canada Gets Text to 9-1-1 Service"

By Kate Sanitch, Orlando Sentinel, 8/12/2013


For the rest of the story:

Click “petition” on the link in the second paragraph below to sign the petition


ORLANDO, Fla. — Public confusion, legal loopholes and shady Internet businesses have led to an “epidemic” of fake service-dog certificates, vests and harnesses for use on ordinary pets. And disability advocates say the issue is creating big headaches for those who truly need the canines’ assistance.

The problem has gotten so bad that Canine Companions for Independence — the nation’s largest breeding and training service-dog program — launched an online petition asking the U.S. Department of Justice to take action.

...continue reading "Fake Service Dog Gear Creates Problems"

Results of Captioned Telephone Service Survey Now Available

By Cheryl Heppner, 4/26/2013

Recently NVRC, along with a number of other organizations, reached out to individuals who are users of captioned telephone services.  We asked that they participate in a survey by Gallaudet University’s dynamic trio of Christian Vogler, Linda Kozma-Spytek, and Paula Tucker of the Rehabilitation Engineering Research Center on Telecommunications Access to tell us more about their use of captioned telephone services.

The support from people who took the survey was awesome.  In just two weeks, 3,000 responses were received.  If you were one of the individuals who participated, THANK YOU for helping to better understand more about the consumer experience of using captioned telephone service.

Earlier this week I attended a meeting with other consumer advocates as the Gallaudet team presented the survey results to staff of the Federal Communications Commission.  If you participated in the survey, I suspect you are as eager as I was to see the results.  Well, now you can!

They have been made available at

Distributed 2013 by Northern Virginia Resource Center for Deaf and Hard of Hearing Persons (NVRC), 3951 Pender Drive, Suite 130, Fairfax, VA 22030;; 703-352-9055 V, 703-352-9056 TTY, 703-352-9058 Fax. Items in this newsletter are provided for information purposes only; NVRC does not endorse products or services. This news service is free of charge, but donations are greatly appreciated.