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Hamilton Relay is currently seeking an outstanding candidate to fill the position of “District of Columbia Relay Outreach Coordinator – Part Time”.  Below is a link to the job posting and on-line application.  Please feel free to share this with anyone that may be interested.

District of Columbia Relay Outreach Coordinator - Part Time




Houston Deaf Network

DeafBlind Communication Matters. On Monday, January 5, 2015 history was made as the day the first live DeafBlind Video Relay (DBVRS) calls were successfully made by alpha testers!

DBVRS, wherein a DeafBlind consumer calls into the service using specialized software and signs to the VRS interpreter who voices to the hearing consumer and then types back to the DeafBlind consumer who receives the information from the hearing consumer via braille display, has been a long time project of CAAGVRS that began in the early summer of 2014.

After several months of testing, CAAGVRS made the first live test calls on January 5th with alpha users of the service. In their words, “This is Awesome!” “I am so very excited!” “Finally true independence for DeafBlind to make VRS calls anytime we need or wish.”

The value of this service cannot be understated for the DeafBlind Community as IP-Relay providers continue to…

Read more at DeafNetwork


Staffed in Baltimore, MD

Hamilton Relay Services Division in Maryland currently has a full time position open for “Maryland Relay Captioned Telephone Outreach Coordinator”.

For a full job description go to and complete an online application by September 15, 2014.

Hamilton Relay, Inc. is a division of Hamilton Telecommunications based in Aurora, NE. Hamilton offers a competitive wage and company paid benefits.  For questions in regards to this position please contact our corporate HR Dept. at: 800.821.1831

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Position summary: This full-time position is responsible for coordinating and implementing outreach activities designed to promote CapTel service and increase the number of customers served by Maryland Relay.  Individual will devote 100% of their time to Maryland Relay and is required to travel throughout the state of Maryland.

Education, Experience and Skills:

  • Bachelor’s degree and two or more years of experience in the design and implementation of public outreach, public relations or related marketing experience are required
  • Experience in the telecommunication field, Traditional Relay Service or Captioned Telephone Service is a strong plus
  • Excellent presentation skills
  • Experience in public relations activities
  • Ability to develop effective outreach and educational campaigns
  • Ability to confidently communicate (oral & written) with a wide variety of audiences
  • Ability to plan, schedule and execute multiple projects
  • Ability to understand and follow directions
  • Strong analytical and interpersonal skills
  • Capacity to develop and maintain effective working relationships with Maryland Relay TAM staff, organizations within the public, private and non-profit sectors
  • Knowledge of and ability to understand various communication modes used by current and potential relay users
  • Familiarity with the user communities that could benefit from relay services:

o   Senior Community

o   Hard of Hearing Community

  • Able to travel alone
  • Captioned Telephone users are encouraged to apply
  • Ability to life up to 50 lbs.



Hamilton Relay Offers $500 Scholarships: Application deadline is March 3, 2014

Creating opportunities for higher education is a priority for Hamilton Relay. The goal of the Hamilton Relay Scholarship is to support students who are deaf, hard of hearing, deaf-blind or have difficulty speaking in their post-secondary education.

The Hamilton Relay Scholarship is extended to a qualifying high school student living within one of the states where Hamilton Relay is the contracted telecommunications relay and/or captioned telephone service provider. This includes California, Georgia, Idaho, Iowa, Kansas, Louisiana, Maine, Maryland, Massachusetts, Montana, New Mexico, Pennsylvania, Rhode Island, Tennessee, Utah, and Virginia.

In each of these States, a $500 scholarship will be awarded to one eligible applicant. All applicants must meet eligibility requirements and submit required application materials prior to the March 3, 2014 deadline.
More info:

Please correct your calendars!
The notice below erroneously indicated that February 18th is a Wednesday.  Actually, it is a Tuesday.  We hope to see you there!

The Federal Communications Commission’s (FCC’s) Consumer and Governmental Affairs issued a Public Notice announcing a workshop on research initiatives on IP-based relay technologies.  The workshop will be held at the FCC’s headquarters, located at 445 12th Street, SW, Washington, DC 20554 on Wednesday, February 18, 2014 from 9:30 to 12:30.    The FCC and the National Institute on Aging will host the workshop, which is the first in a series of workshops to gather and incorporate stakeholder input on the types of research that are needed to improve the functional equivalency and efficiency of TRS.

Links to the Public Notice:




Additional details will be released closer to the event date.

For further information, contact Roger Goldblatt, Consumer and Governmental Affairs Bureau,
at (202) 418-1035 (voice) or e-mail


The Federal Communications Commission has received information that consumers using Internet Protocol Captioned Telephone Relay Services (IP CTS) may have received calls from one or more persons purporting to be from the Federal Communications Commission (FCC), requesting the consumers to schedule a visit to the consumer’s home regarding the consumer’s IP CTS phone.

The purpose of this notice is to alert all IP CTS consumers that the FCC has not been scheduling any home visits to IP CTS consumers.  If you receive a phone call from any individual claiming to be from the FCC who wants to schedule a home visit, we recommend that you do not provide any information to the caller, and do not agree to let the caller into your home.  In addition, we request that you please report such calls to the FCC’s Disability Rights Office at 202-559-5158 (voice/videophone) or

Distributed 2013 by Northern Virginia Resource Center for Deaf and Hard of Hearing Persons (NVRC), 3951 Pender Drive, Suite 130, Fairfax, VA 22030;; 703-352-9055 V, 703-352-9056 TTY, 703-352-9058 Fax. Items in this newsletter are provided for information purposes only; NVRC does not endorse products or services. You do not need permission to share this information, but please be sure to credit NVRC.  This news service is free of charge, but donations are greatly appreciated.


Please visit our Sponsor Page to see all of
our wonderful Sponsors for this event.

Only 2 Days to Celebrate Communication.....

the Premiere Event for the Deaf and Hard of Hearing Community

Exhibits you won't want to miss...

Please visit our website for a full list of Exhibitors and Sponsors  Click Here

Communication & Relay Services


Communications/Relay Services

  • AT&T
  • Purple
  • Sorenson
  • Verizon Wireless
  • Virginia Relay/ Captel
  • ZVRS

For more information and a full list of exhibitors

please visit our website Exhibitor Page

See you soon!

Celebrate Communication 2013

Saturday May 11, 2013

10 am - 3 pm

George Mason Univ. Center for the Arts

Distributed 2013 by Northern Virginia Resource Center for Deaf and Hard of Hearing Persons (NVRC), 3951 Pender Drive, Suite 130, Fairfax, VA 22030;; 703-352-9055 V, 703-352-9056 TTY, 703-352-9058 Fax. Items in this newsletter are provided for information purposes only; NVRC does not endorse products or services. You do not need permission to share this information, but please be sure to credit NVRC. This news service is free of charge, but donations are greatly appreciated.


Celebrate Communication 2013

Saturday, May 11, 2013, 10 AM to 3 PM

George Mason University,
4373 Mason Pond Drive, Fairfax, VA

Informational Exhibits • Technology Demonstrations • Children's Activities  • Local ResourcesFree Hearing Screenings • Crafts • Prizes and More!
Now in Our 11th Year  - Free Admission  • 703-352-9055V  • 703-352-9056 TTY  •

NVRC-blue-300x300 kihd_logo_standalone GMU Lions_International

Brought to you by: the Northern Virginia Resource Center for Deaf and Hard of Hearing Persons (NVRC), the Helen A. Kellar Institute for Human disAbilities (KIHD), Lions International and George Mason University. Publicity courtesy of Virginia Relay.

 Thursday, 6/30/2011 

The National Association of the Deaf (NAD), Vargas & Stein, LLP and Raymond Marshall of Chason, Rosner, Leary & Marshall filed a lawsuit against BB&T Bank in the United States District Court for the Eastern District of Virginia on behalf of the Virginia Association of the Deaf, Inc. (VAD) and a deaf Virginia resident, Melanie Williams. The lawsuit alleges that BB&T’s policy of refusing relay calls is a violation of Title III of the Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973. The lawsuit asks the court to order BB&T to adopt a policy where all incoming relay calls from people who are deaf or hard of hearing must be accepted in same extent that they accept telephone calls from hearing customers.

The VAD has a number of members who are customers of BB&T. Along with Ms. Williams, they are unable to access BB&T’s customer service via telephone because BB&T customer service representatives refuse to accept relay services.


More at:

By Bonnie O'Leary  6/29/11

Many of us are familiar with or use Ultratec’s CapTel phone, and I have been fortunate to have used both the 800 and 800i models over time here at NVRC.  I spoke with CapTel Outreach Manager, John Kinstler, who wanted me to let readers know that they provide great customer service both in English and in Spanish.  All you have to do is push the blue Customer Service button on the phone. 

The CapTel technology is evolving all the time, and now in addition to landline service, CapTel is available on the web, computers, and mobile phones.  Services are provided by either Sprint Relay or Hamilton Relay.  You can find CapTel on Facebook and Twitter, too, and John asked me to mention that they were the top sponsors for the HLAA 2010 Walk4Hearing.

What is the main difference between the 800 and 800i model?  The CapTel 800 works with standard analog telephone line(s) or DSL with appropriate filter.  Because the captions are provided by a captioning service, the person calling you must first connect with that service by dialing a toll free 877 number.  The caller will then enter your phone number and press #, and the call will go through.  The CapTel 800i, on the other hand, works like a regular phone because it is connected to the internet, so the person calling you can just call your number directly.

There is more information about the phones and the CapTel service available at, or you can contact John Kinstler at

By Marla Dougherty  6/27/11

 If you are familiar with the CapTel telephone, you know it is a free relay service that delivers real-time captions so you can read what the caller is saying.

You can also get the captions on your computer screen with Web CapTel. All you need is a high-speed internet connection and any available telephone. It is a convenient way to use the telephone at work or home.

At the HLAA convention, Hamilton CapTel presented their newest service, the Mobile CapTel which is available with compatible smartphones. After a one-time registration, you can easily download the free app to your smartphone. Stay connected while you are on the move using the speaker phone and reading captions or use a hands-free headset that works with hearing aid and cochlear implants.


By Marla Dougherty  6/27/11

Concerned about damaged or lost hearing aids, or the cost of repairs after the original warranty has expired?  SoundAid Hearing Aid Warranties offers three types of coverage and three rate schedules. If the hearing aid is lost, it will be replaced with the same make and model.  For repairs, the hearing aids are sent to their factory in Alabama via a shipping package SoundAid provides.

Visit their website at to see if there is coverage to meet your needs. HLAA members receive 10{31ab897a4370feb218155abc15d7b38f5bba01528a749bd66fe114ec092a63fc} off.

 By Marla Dougherty  6/27/11

Another new exhibitor to the HLAA Convention this year was the Micropower Battery Company. Each convention bag had a gift card for a trial pack of batteries, so visiting their table was first on my list! 

Micropower Battery Company is a wholesale, direct to customer distributer and retailer that represents 9 battery manufacturers. Online sales at can save up to 1/3-1/2 off store purchased batteries. There is a lower price for specialized batteries when you purchase large quantities. Other small batteries such as watch and camera batteries are sold by Micropower too.

By Marla Dougherty  6/23/11

 Franchise-owned Sonus has three locations in the Northern Virginia area and I spoke with Sandy Romano from the Arlington Sonus. Sandy explained that Sonus has a patient-centered approach and fits the hearing aid that is appropriate. If the customer is not satisfied, they will receive 100{31ab897a4370feb218155abc15d7b38f5bba01528a749bd66fe114ec092a63fc} money back.

The Sonus Hearing Care Professionals offer a 75 day trial period on hearing aids from Phonak, ReSound and Siemens. The top of the line models have a three year warranty and Sonus supplies batteries for all three years.  On the Sonus website you can enter your zip code to find a Sonus in your state.

By Marla Dougherty  6/23/11

The people from The Z had the Z Series videophones on display and ready to try out. The Z Series include the Z-20, their newest product which launched two months ago. It has HD clear quality and you can make and receive voice carry over (VCO) calls. It can also be used with a Bluetooth headset.

If you need a videophone that is simple to move around the house, the light weight Z-340 is wireless and can easily move to any location where there is Wi-Fi.  It can be connected to your television for a really big picture!  The Z-Ojo is a plug and play videophone that is capable of taking video messages. It can be  used at home or the office. For more information on the Z Series, visit their website