Original Source - http://blogs.ocweekly.com/navelgazing/2014/05/redbox_dvd_lawsuit.php
The success of Redbox Automated Retail DVD rentals is undeniable after capturing more than 33 percent of the national market, but one Orange County man believes the operation is callously discriminatory against deaf customers and he's demanding compensation.
Bellevue, Washington-based Redbox has illegally "failed to provide equal access to their DVD and Blu-ray and video streaming services by refusing to make available closed captioned text for the deaf and hard of hearing--a feature that is necessary for such individuals to understand the audio portion of the video content," according to Francis Jancik's lawsuit.
In Jancik's view, Redbox's self-service, DVD rental kiosks are "places of public accommodation" and therefore fall under the requirements of The California Disabled Persons Act, the state's Unruh Civil Rights Act and The Americans With Disabilities Act (ADA).
The problem with Redbox for the deaf is that "it is difficult, if not impossible" to know in advance which movies include closed captioning, according to the lawsuit.As examples of what Jancik sees as unfair business practices, his lawsuit includes Redbox advertisements for Assault on Wall Street and The Adventures of Mickey Matson: Cooperhead Treasure; both ads erroneously claim closed caption service.