Orlando, CH 6 news
Author: Loren Korn
Mar 09 2015
Woman tells Local 6 post office staff refused to communicate through writing
A deaf woman said a post office in Port Orange discriminated against her when staff members refused to communicate via writing.
The woman wants to remain anonymous, but she texted Local 6 about what happened when she asked the clerk for help with mailing some packages.
"She became agitated when I informed her I am deaf and need her to write down the answer to my question," said the woman.
The woman claimed she explained three times to the employee that she is deaf and can't hear but said, "I pointed to the paper she had pulled out. She mocked me by pointing at the paper I had but speaking at me again. I asked for a supervisor. She became angry and pointed that I had to go away from her section of the counter."
When the woman confronted the supervisor and said she wasn't OK with being denied service and that their staff needed better training, she said another employee handed her a note that said, "Call your congressman who do not have to write down for you. It's not the law!! Get an interpreter."
The woman said she was then asked to leave.
"It was humiliating and degrading. Honestly, I cried in the car. People like that make you feel like garbage.