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How Do You Use CapTel?

The CapTel, or captioned telephone, has been a great way for Deaf, Hard of Hearing, and Late-Deafened folks who prefer to speak on the phone to keep in touch with their friends and family.  Whether at home or at work, keeping in touch is important.

But did you know there's more than one way to use CapTel?

Many people are familiar with the CapTel phone, which can be used at home or in the office.  But you can also get captioned telephone calls from any place where you have a telephone and a computer with WebCapTel:

Just create a free account with WebCapTel, get your Call Me #, and you're ready to go!

Use a computer to log into the WebCapTel website, type in your telephone number (your cell phone or landline, etc.), then type in the number of the person you want to call.  The WebCapTel service calls you on the number you provided, connects you to the person you are calling, and the computer screen gives you the captions of the call.

You can also download the CapTel Mobile app to your 4G smartphone or tablet to get captioned calls on the go!  Just log into the app to get captioned calls anywhere you have 4G service.

If  you live in the Northern Virginia Area and you'd like a demonstration of CapTel, WebCapTel, or CapTel Mobile, please contact Debbie Jones at to set up an appointment.






Captioned Telephone may be the perfect gift for you or someone you know!

Now you can stay connected through the holidays and all year long. With Captioned Telephone (CapTel®) you don’t have to worry about missing what’s said over the phone. Captioned Telephone allows you to listen while reading every word the other party says throughout your conversation.

Download - VA_CapTel-holiday Flyer

Call 888.269.7477 V/TTY •




Arva Priola tends to bring people to tears—but that’s not a bad thing.

She coordinates programs for the deaf and hard of hearing at the disAbility Resource Center in Fredericksburg. When she connects people with devices that let them resume normal activities—such as talking on the phone with friends and family—she breaks out in a smile while they cry tears of joy.

That’s what Mary Beth Conrad did the first time she used a Hamilton CapTel phone. The 54-year-old suffered extreme hearing loss last summer after a near-fatal bout of pneumonia.

“The hearing loss had profoundly affected my personal life,” said Conrad. “This phone, which I jokingly refer to as the ‘Bat phone,’ has opened up my world. I use it every day, several times a day.”

The phone’s enlarged screen displays what the person on the other end is saying.

Conrad reads the words, replies, and the conversation proceeds as normal.


Priola also is hearing impaired and uses the CapTel phone and other devices to communicate.

“Oh, it’s a blessing,” she said about programs available through the Virginia Department for the Deaf and Hard of Hearing.

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