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Captioned Telephone Services Usability Assessment

We are seeking referrals of individuals to participate in an important study that The MITRE Corporation, a not-for-profit organization, is conducting to assess current Internet Protocol (IP) based Captioned Telephone Services (IP CTS) and similar mobile telephone applications. IP CTS allows a person with hearing loss to speak and listen to another party while simultaneously reading captions of what the other party is saying.

We would greatly appreciate your contribution to this important research effort.  Here are three ways you can help:

  • Identify potential participant(s)
  • Share this request with your network, or
  • Sign-up yourself.

This study will assess the caption phone services, desktop telephones, and mobile devices from the user’s perspective. Data collected will include caption service performance and usability feedback from users. This information will help to determine the minimum requirements for caption phone services. Participants will be compensated for their time up to $100 for a two-hour assessment.

To participate in the assessment, one must meet the following requirements:

  • Be hard of hearing or have a hearing loss which requires the use of captioning services
  • S. Citizen
  • 21 years or older
  • Be able to participate in the assessment for up to 2 hours between March-July of 2017 at MITRE’s office in McLean, Virginia

Please forward this request to individuals who are hard of hearing, and support organizations who might propose qualified candidates for this important assessment.

You can contact us via email at CaptionServices@mitre.org

Thank you for your time, consideration, and support!

Jen McLachlan
The MITRE Corporation

MITRE operates multiple federally funded research and development centers (FFRDCs).  MITRE partners with sponsors to provide innovative practical solutions for some of our nation’s most critical challenges in healthcare, defense and intelligence, aviation, civil systems, homeland security, the judiciary, and cybersecurity.