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Amtrak Installs Hearing Loops in New York, Washington, DC Stations

By Keith Laing, The Hill 1/22/2013

Amtrak is taking steps to improve the ability of hearing-impaired passengers to buy tickets for its trains and use customer service counters in its stations.amtraklogo

The company said Wednesday that it has installed "hearing loops" on customer-interaction points at its stations in New York and Washington, D.C. The equipment allows passengers to connect hearing aids to them in order to receive enhance audio that eliminates background noise.

Amtrak CEO Joe Boardman said it was important for Amtrak to make it easier for passengers with hearing issues to maneuver around its stations.

"Amtrak strives to improve service to all our customers and using technology to better communicate with passengers with hearing loss is the right thing to do," Boardman said in a statement.

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