Skip to content Northern Virginia Resource Center for Deaf & Hard of Hearing Persons

TSA to Launch Disability Hotline

Amid Complaints, TSA To Launch Disability Hotline

By Shaun Heasley, Disability Scoop 12/13/11

 As the holiday travel season heats up, the Transportation Security Administration is preparing to launch a toll-free hotline for passengers with disabilities, but at least one lawmaker is calling for the agency to do more.

Sen. Charles Schumer, D-N.Y., wants the TSA to designate passenger advocates at every airport to address concerns and help travelers with special needs. The request comes after a number of complaints from elderly women in recent weeks. In multiple cases, the women alleged that TSA agents subjected them to strip searches because they were wearing specialized medical devices.

“While the safety and security of our flights must be a top priority, we need to make sure that flying does not become a fear-inducing, degrading and potentially humiliating experience,” said Schumer. “Right now, passengers who feel their rights are about to be violated have nowhere to turn, but by training passenger advocates at each of our airports, the TSA can finally give passengers a voice.

Full article and comments: